SMS Messaging Policy

Consent to Receive SMS Messages

By entering your phone number and checking the consent box, you agree to receive automated SMS text messages from DRIFT (RideWithDrift.com) related to ride confirmations, booking updates, customer service, and promotional offers (if opted in). Message frequency may vary. Message and data rates may apply.

Purpose of SMS Messages

- Ride confirmations and trip updates.
- Customer support and follow-up communications.
- Special offers and discounts (if opted in).

Message Frequency

You may receive SMS messages 1 to 3 times per ride request or up to 5 messages per week, depending on your interaction with our service.

Promotional messages are only sent if you opt in separately and will not exceed 4 messages per month.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

  • STOP – to unsubscribe from all future text messages

  • CANCEL – to cancel and opt out immediately

  • HELP – to receive assistance or contact info

You may also contact us directly at [email protected] if you experience any issues unsubscribing.

Data Privacy Policy

Information We Collect

We may collect and store the following types of information when you use our services:

  • Contact Information: Such as your name, email address, and phone number.

  • Location Data: Including pickup and drop-off locations for ride requests.

  • Ride and Payment History: Details of your previous bookings and transaction records.

  • Communication Preferences: Including interactions with our platform (e.g., SMS opt-in status, support requests).

How We Use Your Information

We collect and use this information to:

  • Facilitate and manage your ride requests efficiently.

  • Send ride confirmations, service updates, and critical alerts.

  • Enhance our customer service and improve your user experience.

  • Provide promotional offers or announcements—but only if you have explicitly opted in.

Data Sharing and Third Parties

We do not sell your personal information.

We may share your data with trusted third-party service providers only when necessary to deliver our services. This may include:

  • SMS platforms (for communication and opt-in confirmation)

  • Payment processors (to handle transactions)

  • Customer support tools (to resolve inquiries or requests)

All third parties are contractually obligated to maintain confidentiality and comply with applicable privacy laws.

Refund and Cancellation Policy

At Drift LLC, we strive to provide a seamless and hassle-free experience. To ensure clarity and fairness, please review our refund and cancellation policy below:

Customers may cancel their booking without penalty if the driver has not yet been dispatched to the pickup location.
Full refunds will be processed for cancellations under these conditions. Once the driver has been dispatched, cancellations are not eligible for a refund.

Drop-off Location Changes: Modifying the drop-off location after the ride has begun may incur additional fees based on the updated route and distance.

Waiting Time Policy: Drivers prioritize punctuality and efficiency. As such: Drivers will wait at the designated pickup location for up to 5 minutes after the scheduled pickup time.
If the customer does not arrive or communicate within this time frame, the booking will be automatically canceled, and no refund will be issued.

Refund Process: If a customer cancels a service after making a payment—whether due to a change of mind or if no driver has arrived for pickup—we will void the payment within 24 hours.
The refund will be processed back to the original payment method within 5 to 7 business days, depending on the customer's bank or payment provider.

Please note that refund timelines may vary based on the financial institution's policies.

By booking with Drift LLC customers agree to these terms. If you have any questions or require assistance, feel free to contact our support team.

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